Budapest Airport has improved a lot, but further improvements are expected

According to a representative passenger survey by an independent market researcher, the quality of Liszt Ferenc International Airport has improved a lot in five years, but further improvements are still to come.

Independent research, great results

According to an independent representative survey by GKID, Budapest Airport has developed a lot in the last five years. The increase in quality is confirmed by numerous international awards and the airport’s 4-star rating.

Respondents believe that Budapest Airport is internationally competitive in terms of quality of service. It is observed that the later the use, the higher the level of satisfaction.

Almost twice the proportion of those who have used the airport within the last 1 year believe that a lot of improvements have been made to the airport in the last half decade compared to those who have flown from Budapest about 3-5 years ago, AIRportal.hu reports.

Most of the respondents found the clean, spacious, clear, people-friendly and safe signs to be the most characteristic of the airport. Many people think that it is easy to navigate, the atmosphere is pleasant, and the building is modern and stylish. In terms of services, the preparedness of staff was highlighted.

The infrastructure could be further developed

The main area for development mentioned by respondents is the fixed runway access to the airport, and there is also a need to expand the capacity of the facility.

The latest results of the quarterly International Passenger Satisfaction Survey (ASQ) confirm this. According to this survey, Budapest Airport scored 4.19 on a scale of 5, surpassing the previous record year of 2019. Budapest Airport is ahead of Vienna, Berlin and London Luton, among others.

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