Wizz Air chosen as worst airline for short flights

Brits say Wizz Air is the worst airline for short trips. The Hungary-based airline serves passengers from eight UK airports. These include Birmingham, Edinburgh, Gatwick and Luton.

Wizz Air received low ratings

Less than half of those surveyed, just under 48 percent, were satisfied with the Hungarian low-cost airline’s service. Meanwhile, Ryanair received 52 percent, Eurowings 53 percent and British Airways 56 percent, Telex reports.

Which? asked around 8,000 Britons about airlines providing short-haul travel back in October 2022. Participants were asked to rate the boarding experience, the quality of the cabin and the comfort of the seats. Jet2.com achieved the highest score of 80 percent, followed by Turkish Airlines with 78 percent.

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The passengers surveyed gave Wizz Air only one star out of five for the boarding experience, the cabin and how comfortable the seats are. They gave no more than two stars in other categories, including value for money and cleanliness.

Airlines like Jet2.com have excellent customer service

According to Which? travel editor Rory Boland, passengers have had a tough time in recent years. One of the main reasons is that last-minute delays and cancellations have been unacceptably common. “While airlines such as Jet2.com have excelled at providing excellent customer service and a reliable service to passengers, many of their competitors cannot match this.”

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Their assessment is that Wizz Air should be avoided because of their poor customer service record. A spokesperson for the airline told The Guardian that Wizz Air does its best to ensure that its passengers arrive on time and with minimal delays.

“Wizz Air operates a fleet of brand new, state-of-the-art Airbus aircraft, with an average age of 4.6 years, which offer passengers comfort, space and modern interiors. The A321neo features the widest single-aisle cabin configuration with 239 18-inch-wide seats. Every aircraft is cleaned after each flight and deep cleaned every night,”

the spokesperson added.

Source: Guardian, Telex.hu, which.co.uk